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Registration or Tutor Matching Issues (For enquiries about signing up, commitment fees, or delays in tutor matching.

Class Scheduling or Changes (For requests to schedule, reschedule, cancel, or switch class mode (online/home) .

Progress Tracking or Performance Concerns (For updates on student progress, tutor feedback, or academic performance issues.

Billing or Payment Issues (For problems related to invoices, payments, installment plans, or receipt requests.

Safety Concerns or Complaints (For reporting safety issues, tutor misconduct, or filing a service-related complaint.

Account Access or App Support (For help with login, updating account information, or resolving technical issues with the app.

Policy or Terms Enquiries (For questions regarding platform policies, terms of service, or privacy regulations.

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Application or Registration Enquiries (For questions about becoming a tutor, eligibility, pending applications, or tutor request status updates.

Tutor Request & Matching Status (For enquiries about tutor request approvals, customer responses, or applying for multiple requests.

Verification or Onboarding Issues (For issues related to completing tutor verification or class confirmation after being accepted.

Training, Support, or General Guidance (For help with professional development, understanding your role, part-time status, or available resources.

Payment or Bonus-Related Issues (For monthly payment status, bonuses, referral rewards, payment deductions, or Commitment Fee policies.

Class Management or Schedule Adjustments (For help with scheduling, adding or replacing sessions, submitting reports, or resigning from a class.

App Access or Technical Support (For issues with logging in, updating your app, submitting reports, or technical glitches in the tutor app.

Policies, Terms, or Tutor Expectations (For clarification on SifuTutor’s tutor policies, your independent contractor status, or general T&Cs.

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