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Privacy Policy
Sifu Edu & Learning Sdn Bhd (“Sifututor,” “we,” “us,” or “our”) is committed to protecting your privacy in accordance with Malaysia’s Personal Data Protection Act 2010 (“PDPA”).
This Privacy Policy explains what personal data we collect when you use sifututor.my, why we collect it, how we use and share it, and the rights you have over it. By using our website, submitting a form, or engaging our tutoring services, you consent to the practices described in this Policy.
Sifu Edu & Learning Sdn Bhd
1-1F, Jln Setia Perdana BE U13/BE, Setia Alam, 40170 Shah Alam, Selangor
Company Registration (SSM) No: 1270698-W
Email: [email protected] | Phone: +60 16-670 7150
Last updated: 13 July 2026
Types of Information Covered by This Privacy Policy
We collect the following types of personal data:
From students and parents: name, phone number, email address, location, and the subject/level of tuition needed, submitted through our contact and lead forms. When you make a payment, you are redirected to our payment gateway partner, Billplz, to enter your payment details directly, we do not collect or store your full card or bank details ourselves, only a payment confirmation reference.
From tutors: name, contact details, and subjects/levels taught. To verify your identity and teaching credentials before onboarding, we also collect a copy of your NRIC/IC and qualification certificates. This is sensitive personal data, handled with additional care, used solely for verification, stored with restricted access, never shared with students or parents, and deletable on request once verification is complete (subject to legal retention requirements).
Automatically collected: usage data (pages visited, browser/device type, approximate location via IP address), marketing attribution cookies (to measure which campaigns and channels bring visitors to our site), and analytics via Google Analytics (through Google Site Kit).
Our services are used by parents on behalf of students, including minors. We collect the minimum information necessary to arrange tutoring services and rely on the consent of the parent or legal guardian submitting the inquiry.
How We Collect Information
We collect information in the following ways:
Information you give us directly, when you fill in a contact/lead form, register as a tutor, or correspond with us by phone, email, or WhatsApp.
Information collected automatically, technical and usage information such as IP address, browser type, pages viewed, and how you arrived at our site (via cookies and UTM tracking parameters).
Information from our service providers, such as payment confirmation status from Billplz.
How We Use Information
We use the personal data we collect to:
Respond to your tutoring inquiry and match you with a suitable tutor; verify tutor identity and qualifications before onboarding; process and confirm payments via Billplz; send you service-related communications (e.g. booking confirmations, tutor assignment updates); send you marketing communications, only if you have opted in; improve our website and services based on usage patterns; and comply with our legal obligations under Malaysian law.
Sharing Information
We do not sell your personal data. We share it only with:
Billplz, to process payments. Billplz only receives what is necessary to complete your transaction and is bound by its own privacy and security obligations as a licensed payment gateway.
Tutors, relevant contact and requirement details are shared with a matched tutor solely to arrange tuition sessions. Tutor identity/certificate documents are never shared with students or parents.
Service providers who help us operate the website (hosting, email delivery, analytics), under obligations to protect your data and use it only for the purpose we specify.
Authorities, where required by Malaysian law or a valid legal request.
Marketing
Our website uses cookies for essential site functionality, marketing attribution (tracking which campaign or channel referred you, including UTM parameters), and analytics (Google Analytics via Google Site Kit).
You have the right to ask us not to process your personal data for marketing purposes. We will always give you a clear choice, such as an opt-in checkbox before subscribing you to marketing communications, and an unsubscribe link in every marketing email. You can also control or disable cookies through your browser settings, though this may affect some website functionality.
Accessing and Updating Your Personal Information
As a data subject under Malaysia’s Personal Data Protection Act 2010, you have the right to:
Access the personal data we hold about you; correct any inaccurate or outdated personal data; withdraw consent for us to process your data (e.g. unsubscribe from marketing); request deletion of your personal data, subject to our legal retention obligations; and limit processing of your personal data for marketing purposes.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time as required by law, and may ask you to verify your identity before acting on your request.
Retention of Personal Information
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by Malaysian law (including tax and accounting record-keeping requirements). Tutor identity/certificate documents are retained only for the duration of active verification and onboarding, unless a longer period is required by law.
Deletion of Personal Information
You may request deletion of your personal data, including tutor identity/certificate documents once verification is complete, by emailing us at [email protected]. We will honour reasonable deletion requests unless we are required to retain the information by law.
Security
We implement reasonable technical and organizational measures to protect your personal data, including secure hosting, encrypted connections (HTTPS/TLS), and restricted access to systems containing personal data, particularly sensitive tutor identity and certificate documents. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time, so please review it periodically. If we make material changes, we will reflect this with an updated “Last updated” date at the top of this page.
How to Contact Us
Should you have any privacy-related questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Phone: +60 16-670 7150
Address: 1-1F, Jln Setia Perdana BE U13/BE, Setia Alam, 40170 Shah Alam, Selangor
We treat all complaints seriously and will investigate and respond within a reasonable time.